DHL On Demand Delivery (ODD) at a Glance

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DHL’s on demand delivery service (ODD) is a service that allows international shippers and receivers to select from a range of delivery options that are flexible and convenient. With On Demand Delivery, shippers can choose to select specific delivery options and have DHL provide notifications via email or SMS about the progress of their packages. Customers can then choose the delivery option that best meets their requirements via the DHL ODD web portal.

DHL say that the service is “specifically tailored” to the demands of international e-commerce deliveries, where the majority of shipments are addressed to residential addresses and customers crave flexibility and convenience. Charlie Dobbie, Executive Vice President, Network Operations, Aviation and IT, DHL Express, said: “On Demand Delivery isn’t just a new customer interface – it also represents an enhancement of our worldwide network, as we have tailored our last-mile operations to meet the specific demands of cross-border e-commerce deliveries.”

“Thanks to On Demand Delivery, we can support the service offering of online shippers and improve the delivery experience for their customers, while improving our own efficiency, particularly for last-mile deliveries. The increase in consumers buying high-value and premium goods online has led to an surge in e-Commerce deliveries. There are a number of new e-commerce retailers who are expanding to overseas markets and require a reliable and fast worldwide door-to-door delivery service,” commented Mark Foy, Country Manager, DHL Express New Zealand when the service launched in 2017.

The On Demand Delivery site can be accessed from smartphones, tablets and PCs, and offers receivers up to six delivery options. Shippers can incorporate their own branding into customer notifications.

Receivers can schedule a delivery, arrange delivery to a nearby DHL Service Point or their own alternate address, and request that a shipment is put on hold during a vacation. DHL On Demand Delivery service offers the following:

  • In-transit updates

  • Pre-payment of duties and taxes

  • Signature Release

  • Leave with a neighbor

Additional information on the program is available from DHL ODD or by contacting InXpress.

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